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Terms of Use

Luciano Fuerteventura S.L.
L'Aloe Vera Fresca di Fuerteventura

Scope and users


The following general terms and conditions are applicable to all business relationships between the user and the customer at the time of order. By placing an order the customer accepts the following terms and conditions. This also applies to all future transactions. Except in the case of another agreement in writing, other terms and conditions will not be recognized, and the following terms and conditions will apply.
Luciano Candelotto; Calle Roberto Roldan S / N; Luciano Betancuria Fuerteventura SL 35637 (Las Palmas) B76049980: users of these General Terms and Conditions

Luciano Fuerteventura SL operates for commercial purposes under the domain a homepage. On these sites, products, mainly food supplements and cosmetic products are sold on the Internet

§ 1 Product Selection
(1) The customer is able to select and order products from the above website.
(2) For each product the customer has an individual product description on the relevant website.
(3) The customer can click on the desired products on the website. The selected products are collected in a virtual shopping cart and the customer receives at the end of his purchase an assortment of products for the total price including VAT.
(4) Prior to sending the order, the customer is able to check the order for accuracy, especially the price and quantity, and correct it if necessary.

§ 2 Returning goods
You may return the goods for no particular reason within one month after receiving the merchandise. This period begins upon receipt of a written notification (eg by letter, fax, e-mail), but not before the goods are delivered to the recipient (in the case of multiple deliveries of similar goods, not before the first partial delivery has been received) and we also fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 of draft law and we do not fulfill our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. You may request a return in writing only if the goods are not shipped by parcel (eg bulky goods). In all cases, the return is at our own risk. The request for the return or refund must be sent to: Luciano Candelotto SL - L'Aloe Vera Fresca di Fuerteventura - Spain 35627 Betancuria - Fuerteventura.
Returns accepted
For the return to be accepted, the goods must be returned in perfect condition and in their original packaging. In the case of deterioration of the goods, both parties have the right to claim compensation. Obligations to reimburse payments must be fulfilled within 30 days. The period begins with the dispatch of the goods or upon receipt of the claim.
Returns refused. A return is not valid for goods which have been manufactured according to customer specifications or clearly tailored to personal needs or which, because to their nature can not be returned or can deteriorate quickly or whose expiry date has passed.

§ 3 Prices
(1) The list is valid at the time of the order, as presented on the website.
(2) The packaging costs are covered by Luciano Fuerteventura SL.
(3) The prices are final, VAT included, shipping not included. Shipping to Europe costs 7.00 EUR (VAT included), shipping to Europe² costs 11€ (VAT included). If the payment method "cash on delivery" is selected, an additional 7.35 EUR will be added to postal charges. Of this 5.35 EUR listed on the invoice, 2.00 EUR is to be paid upon receipt.

 § 4 Conclusion
(1) The offers on the website are subject to change. An order is confirmed when the customer receives confirmation.
(2) The site operator is authorized to provide the same quality and price if the goods ordered are not available and the customer has given his consent for this procedure in the order form.

 § 5 Implementation of the Treaty
Processing orders
Luciano Fuerteventura SL will handle orders within 48 hours and notify the customer that the ordered products are available.
If the ordered products are available, they will arrive within 14 working days upon receipt of the order.
Changes, additions, limitations of the order
Luciano Fuerteventura SL will respond to customer inquiries related to previously placed orders concerning changes, extensions and / or limitations of a product. If the customer wishes to change, extend or cancel an order, Luciano Fuerteventura SL must be notified within 5 working days before the planned delivery in order for it to be taken into account.

§ 6 Payment
(1) The valid price is the price shown at the time of the order, unless agreed otherwise.
(2) The customer is automatically in default of payment if it is not made within 30 days of receiving the invoice.
(3) The right for compensation is accepted only if the customers' counterclaims have been legally established, and they are approved by Luciano Fuerteventura SL.
(4) The customer may exercise a right of retention only if his counterclaim is based on the same contractual relationship.

 § 7 Warranty
The warranty complies with the law.

§ 8 Force majeure
(1) In cases where Luciano Fuerteventura SL is unable to supply the order because of force majeure (including wars, stikes, natural disasters), it is impossible to claim until the impediments have disappeared .
(2) If the company Luciano Fuerteventura SL is not able to supply the order for over a month because of force majeure, the customer has the right to cancel the contract.

§ 9 Notice
Luciano Fuerteventura SL will comply with all data protection requirements, in particular the provisions of the Teleservices Data Protection Act. The customer will receive a newsletter in regular intervals from our staff via e-mail. The client may cancel this service at any time.

§ 10 Retention of ownership
Ownership is held by Luciano Fuerteventura SL until full payment of the purchase price has been made, regardless of the withdrawal period.

§ 11 Final Provisions
These Terms and Conditions apply the Spanish law. The UN Convention on Contracts for the International Sale of Goods does not apply.

Translated from original text in German. The original text in German is valid.

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